Havencab Sustainable Cleaning Solutions across Australia

Frequently Asked Questions

Choosing a Provider

Havencab combines three things rarely found together in one contractor: 40-plus years in strata, high-rise and commercial cleaning, a genuine commitment to sustainable practices, and an ethical employment model built on directly employed, fairly paid staff. Long-term relationships with the City of Sydney and Crown Group show we deliver year after year, not just at contract start.

Havencab directly employs every cleaner and never uses subcontractors. Staff receive thorough training, ongoing supervision, and wages that meet or exceed industry standards. This model gives building managers and strata managers complete confidence in who is accessing their building, and it is the reason our staff retention sits at 93 percent, against an industry average of 54 percent.

Every building is assigned a dedicated cleaning team and supervisor, backed by regular quality audits, digital reporting tools, and open communication with building and strata managers. Because staff are directly employed rather than subcontracted, the same trained teams return to your site visit after visit, which is what turns a cleaning schedule into a consistently high standard residents actually notice.

Yes. Havencab manages structured handovers so a building experiences no drop in service standard when switching contractors. We work directly with your strata manager, building manager or facilities team to align on the cleaning specification, site access, staff transition and reporting before the first scheduled clean, so the changeover is seamless for residents and tenants.

Yes. Havencab regularly services building portfolios for strata management companies, property groups and facilities managers with assets across Sydney, Melbourne and Brisbane. A single contract gives you consistent cleaning standards, unified reporting and one point of contact across the whole portfolio, rather than juggling separate suppliers with separate service levels in each city.

Yes. Havencab prepares detailed, itemised responses to strata and commercial cleaning tenders, including compliance certifications, insurances, referee contacts and a structured transition plan. Our tender responses are backed by more than 40 years of operating history and long-standing client relationships such as the City of Sydney and Crown Group, giving evaluation panels real, checkable proof rather than promises.

Havencab’s staff retention rate is 93 percent, well above the cleaning industry average of 54 percent. High retention means the same trained cleaners service your building over time rather than a rotating cast of strangers, which translates directly into better site knowledge, fewer errors, stronger accountability and a more consistent standard for residents, tenants and committees.

Costs and Contracts

Contact Havencab by phone on 1300 820 330, by email at mail@havencab.com.au, or through the contact form at havencab.com.au. We service Sydney, Melbourne and Brisbane, and our team will arrange a site inspection to discuss your building’s requirements before providing a detailed, itemised cleaning proposal tailored to your budget and specification.

A Havencab proposal is built from a site inspection, not a generic price list. It sets out the cleaning specification for your building, visit frequency, staffing model, reporting method and any periodic or specialist services required, so strata managers, building managers and owners corporations can see exactly what they are paying for before signing a contract.

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Yes. Havencab structures contracts to suit the building, from daily common area cleaning on a rolling agreement to periodic specialist services or a one-off project. Contracts can also scale up or down for seasonal demand, such as turnover periods in build to rent or student accommodation, without renegotiating the entire agreement each time.

No. Havencab manages contract transitions with a structured handover process designed to avoid disruption to residents and tenants. We align on your existing cleaning specification, confirm site access and staffing, and schedule a clear start date with your strata manager or building manager before the first clean, so the changeover is seamless.

Ad hoc and emergency cleans, such as spills, storm damage or one-off resident requests, sit outside the standard scheduled contract and are quoted separately based on scope and urgency. Havencab provides rapid-response ad hoc cleaning on top of the regular program so unexpected issues are handled quickly without waiting for the next scheduled visit.

Frequency is set around your building’s size, foot traffic and budget rather than a fixed template. Most residential strata buildings receive daily or three to five day per week common area cleaning, with periodic specialist services monthly or quarterly. Price scales with frequency and scope, and is confirmed in writing after a site inspection.

All Services

Havencab provides comprehensive strata cleaning across Sydney, Melbourne and Brisbane, covering all common areas including lobbies, lifts, stairwells, car parks, bin rooms, corridors, gyms and pool surrounds. With more than 40 years of experience in strata buildings, we manage everything from routine daily cleaning through to deep cleans, pressure washing and essential safety area cleaning.

Yes. High-rise building cleaning is one of Havencab’s core specialisations, covering residential towers, multi-storey apartment complexes and commercial high-rise buildings across Sydney, Melbourne and Brisbane. Services include building exterior and facade cleaning, common area cleaning and full facilities management, delivered by height-certified technicians for buildings of any height.

Havencab offers a full range of commercial cleaning services including office cleaning, corporate cleaning, commercial floor cleaning, building exterior cleaning and industrial cleaning, for corporate offices, commercial buildings, industrial facilities and large mixed-use developments. Every commercial cleaning program is custom-designed for the building, with a dedicated team and supervisor maintaining consistent standards at each visit.

Havencab offers a full range of commercial cleaning services including office cleaning, corporate cleaning, commercial floor cleaning, building exterior cleaning and industrial cleaning, for corporate offices, commercial buildings, industrial facilities and large mixed-use developments. Every commercial cleaning program is custom-designed for the building, with a dedicated team and supervisor maintaining consistent standards at each visit.

Yes. Havencab services build to rent properties as a commercial contract with hospitality-grade presentation standards, not as an extension of residential cleaning. Programs cover common area cleaning, amenity spaces, car parks and turnover cleaning between tenancies, backed by service level agreements and structured reporting that suit professional BTR operators and asset managers.

Yes. Havencab provides specialist cleaning for purpose built student accommodation and student housing, covering common areas, shared kitchens and bathrooms, laundries, study spaces and gyms. Programs are structured around the academic calendar, including high-volume turnover cleaning between semesters, so hundreds of rooms can be made inspection-ready within a tight window.

VicClean is Havencab’s dedicated Melbourne cleaning brand, built around aqueous ozone technology and integrated robotics that reduce chemical use by up to 93 percent. It brings the same 40-plus years of group strata and high-rise cleaning experience together with chemical-free cleaning solutions for strata, build to rent and premium commercial buildings across Melbourne.

Yes. Alongside strata and commercial cleaning, Havencab provides industrial cleaning for warehouses, manufacturing facilities, industrial estates and large commercial sites. Our industrial cleaning teams are trained in the specialised equipment, safety protocols and compliance requirements these environments demand, and are experienced working within live operational sites with minimal disruption to business activity.

Strata cleaning covers shared and common property within a strata-titled building, such as lobbies, lifts, car parks and stairwells, typically coordinated through a strata manager or owners corporation. Commercial cleaning covers commercial premises such as offices, retail and industrial facilities. Havencab specialises in both, which suits mixed-use buildings needing residential common area and ground-floor commercial cleaning together.

Havencab cleans residential strata towers, high-rise apartment complexes, commercial office buildings, mixed-use developments, industrial facilities, corporate offices, build to rent properties, and purpose built student accommodation. If your building has shared spaces, multiple tenancies or a need for regular professional cleaning, Havencab has the experience and resources to manage it.

Yes. Havencab uses environmentally responsible cleaning products and advanced technology, including robotic systems, to reduce chemical use across the business. Our VicClean brand takes this further with aqueous ozone technology delivering up to 93 percent less chemical use for Melbourne buildings. Sustainable cleaning is a genuine, long-standing part of how Havencab operates, not a marketing claim.

Contact Havencab directly and describe your building or portfolio requirements. Because Havencab delivers strata cleaning, high-rise cleaning, commercial cleaning and facilities management under one roof, we can combine services into a single proposal and a single point of contact, rather than requiring separate contractors and separate contracts for each service.

Compliance

Yes. Every Havencab cleaning contractor operates under current public liability insurance, is trained in WHS compliance, and holds relevant industry certifications. This applies across every service line, from routine strata common area cleaning through to height-access facade work, giving strata managers, building owners and facilities teams documented protection and peace of mind.

Yes. All Havencab technicians working at height hold current Working at Heights certification, operate under a compliant safe work method statement, and are covered by public liability and workers’ compensation insurance. This applies to facade cleaning, exterior presentation work and any high-rise service performed above ground level.

Yes. Fire stairwells, riser cupboards, hydrant booster rooms and other essential safety areas are often overlooked in standard cleaning contracts, but Havencab includes them in scheduled strata and building cleaning programs. This helps strata managers and building managers stay ahead of building compliance obligations and audit expectations rather than discovering gaps at inspection time.

Yes. Every site receives structured inspection reporting and digital checklists, giving strata committees, building managers and facilities teams documented evidence of cleaning performance they can present at audits or committee meetings without chasing their contractor for records. This transparent reporting is standard across every Havencab and VicClean contract.

Yes. All Havencab staff are directly employed under award-compliant wages and conditions, with transparent payroll and ongoing training, rather than being engaged through subcontracting arrangements common elsewhere in the cleaning industry. This ethical employment model protects clients from the compliance and reputational risks that come with subcontracted cleaning labour.

Yes. Havencab’s use of aqueous ozone technology and biodegradable product lines, especially through VicClean, reduces chemical load and supports client ESG reporting and green building compliance without compromising presentation standards. This is increasingly relevant for owners corporations, developers and build to rent operators with sustainability commitments to institutional investors.

Sydney

Yes. Havencab services strata buildings across Sydney CBD, North Sydney, the Inner West, Eastern Suburbs, Northern Beaches, South Sydney, Parramatta and Greater Western Sydney, working with more than 50 strata management companies. Our Sydney head office has coordinated this coverage for over 40 years, with a dedicated local team on the ground.

Yes. Havencab’s head office is at 56-58 Dickson Avenue, Artarmon NSW 2064, where the company has operated for more than 40 years. Sydney is where Havencab’s strata and commercial cleaning track record began, including an 18-plus year relationship with the City of Sydney dating back to a 1997 project at Walsh Bay.

Yes. Havencab has an active presence across the Sydney CBD and North Sydney, including the ongoing facilities management and cleaning contract for Skye by Crown Group in North Sydney. Our Sydney teams also service Chatswood, Bondi Junction, Green Square, Mascot, Rhodes and Sydney Olympic Park as part of the same local operation.

Over 40 years. Havencab’s relationship with the City of Sydney alone dates back to 1997, and several client contracts are now in their 29th year. That depth of experience means we understand the compliance, safety and presentation standards specific to Sydney’s strata schemes, high-rise towers and commercial buildings.

Yes. Havencab manages structured contract transitions and handovers so Sydney strata buildings, commercial premises and high-rise towers experience no drop in service standard when switching contractors. We coordinate directly with your strata manager or building manager on specification, access and reporting ahead of the first scheduled clean.

Melbourne

Yes. VicClean is Havencab’s dedicated Melbourne brand, delivering the same strata, high-rise and commercial cleaning standard as Havencab in Sydney and Brisbane, from an office at Level 27, 101 Collins Street, Melbourne. VicClean adds aqueous ozone technology and robotics on top of the group’s 40-plus years of cleaning experience.

VicClean services Melbourne CBD, Southbank, Docklands, St Kilda Road, St Kilda, Richmond, Fitzroy and the inner suburbs, including properties such as Toorak Park. Contact our team to confirm coverage for your specific building or precinct, particularly for sites further from central Melbourne.

Aqueous ozone is an advanced cleaning solution created by infusing water with ozone gas, delivering effective cleaning and sanitisation while significantly cutting reliance on traditional chemicals. VicClean uses it across Melbourne strata, high-rise and commercial buildings to reduce chemical use by up to 93 percent without compromising on presentation.

No. VicClean, like all of Havencab, operates with directly employed cleaning teams rather than subcontractors, to ensure accountability, consistency and long-term service quality. Melbourne clients get the same staffing model, supervision and staff retention standard, 93 percent, that underpins Havencab’s Sydney and Brisbane operations.

Contact our team by phone on 1300 820 330, by email at mail@havencab.com.au, or through the website contact form, and we will arrange a site inspection and a detailed, itemised proposal for your Melbourne strata, high-rise or commercial building, wherever it sits across the city.

Brisbane

Yes. Havencab has a Brisbane office at 10 Eagle Street, Brisbane City, with directly employed teams servicing strata buildings, high-rise towers and commercial properties across Brisbane CBD, South Bank, Fortitude Valley, Newstead and the wider Brisbane metro area, backed by the same 40-plus years of group experience as Sydney and Melbourne.

Yes. Havencab’s Brisbane team provides strata building cleaning, common area cleaning and high-rise building cleaning for residential towers and apartment complexes across the Brisbane metro area, using the same directly employed staffing model and cleaning specifications applied across every Havencab site nationally.

Yes. Brisbane operates under the same directly employed staffing model, ethical employment standards and sustainable cleaning approach used across every Havencab and VicClean site, backed by 93 percent staff retention against an industry average of 54 percent. Building owners get one consistent standard, regardless of which city their asset is in.

Yes. Havencab prepares detailed tender responses for Brisbane strata schemes, commercial buildings and property portfolios, including compliance certifications, insurances and references from long-term clients such as the City of Sydney and Crown Group, giving evaluation panels a genuine, checkable track record to assess.

Contact our team by phone on 1300 820 330, by email at mail@havencab.com.au, or through the website contact form, and we will arrange a site inspection and provide a tailored, itemised proposal for your Brisbane strata, high-rise or commercial building.

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